Royal Games is committed to promoting responsible gaming as an integral part of our customer focus and social responsibility. We are committed to ensuring that our customers enjoy their experience on our platform, being fully aware of the risks associated with gaming if not managed correctly.

To ensure safe and controlled gaming, we support responsible gaming and have implemented strategies to help players who wish to regulate their gaming activities.

1. GAMING MANAGEMENT

Treat computer gaming as an entertainment activity. Here are some strategies to help you keep your gaming under control:

Play responsibly

Remember that computer gaming is a form of entertainment.

Time management in gaming

We appreciate your participation, but it is important not to let gaming take up too much of your time. We are here to provide entertainment like watching movies or playing bowling.

Use game management tools

If you need to take a break, you can pause your game at any time by following the guidelines in section 2.

If you are concerned about your gaming frequency, consider the self-assessment questions listed in section 3.

2. STAY RESPONSIBLE

We encourage our users to gamble responsibly and offer various features to support this.

Self-exclusion and account closure options

If you want to take a break or if gaming becomes a problem, you can self-exclude from the Royal Games platform in the "Profile" section. Options:

• Permanent self-exclusion: If you choose this option, your access to our services will be blocked indefinitely. This action is irreversible.
• Limited timeout: Select a specific period for exclusion and click Timeout.

The option you select will take effect immediately. If you continue to have access to the Royal Games platform, you are obliged to inform us immediately by email.

During the exclusion period, access to the platform will be blocked. For history or account information, please contact customer service.

Once the limited timeout expires, access to the platform will be restored.

Our marketing materials will be stopped upon self-exclusion. We also recommend that you seek exclusion from other gaming platforms and adjust your social media settings accordingly.

We reserve the right to initiate a permanent exception or a limited timeout depending on the indications of potential gaming issues.

Stop Playing or Closing Your Account

You have the option to close your account. To do so, please send a written request via email to the customer service team at .

We reserve the right to refuse or close a Customer Account at our sole discretion, without prejudice to any prior contractual obligations.

Self-exclusion for non-registered persons

Even if you do not have a customer account, you can voluntarily exclude yourself from the Royal Games platform. Send an email to with your details to block registration and play in the future. This exception can be revoked 7 days after the written request.

Game activity overview

Information about your games is available in the "Game history" and "Transaction history" sections of the Royal Games website. For older discs, please contact customer service.

3. SELF-ASSESSMENT FOR GAMING

If your or someone else's gaming habits seem problematic, consider the following questions:

• Do you often think about gaming?
• Do you hide your gaming habits?
• Do you get frustrated when you are interrupted while gaming?
• Do you play too much after recess?
• Do you use gaming as an emotional outlet?
• Do you often play early in the morning?
• Are you looking for ways to play away from home?
• Are you breaking your gaming limits?
• Do you sacrifice sleep for gaming?
• Have you ever missed work or school because of gaming?
• Have you returned to gaming after you stopped gaming?
• Do you feel guilty about gaming?
• Has gaming caused arguments in your relationship?
• Has gaming replaced a hobby or sport that you once enjoyed? Did you enjoy it?
• Do you neglect work or school responsibilities for the sake of gaming?
• Do you feel defensive when playing games?
• Has your gaming time increased over time?
• Do you miss social events for gaming?
• Has gaming affected your personal relationships?
• Do you experience strong emotions while playing?

Answering "yes" to many of these questions may indicate a problem with the game. For advice and support, contact the support organizations listed in section 4.

4. AUXILIARY ORGANIZATIONS

If you need assistance with any gaming related questions, please contact Computer Game Addicts Anonymous (CGAA) at helpline@cgaa.info.

Important: The CGAA is independent and not affiliated with Royal Games. For account related questions or complaints, please contact us at .

PLAYER PROTECTION POLICY

1. PROTECTION OF MINORS

With access to the Internet on mobile devices and in homes, it is essential to keep an eye on minors. It is recommended to use filtering software to prevent minors from accessing inappropriate content online.

2. RECOMMENDATIONS FOR PARENTS

• Protect your login details.
• Do not leave your device unattended when you log in to your account.
• Avoid using the Remember Me feature on shared devices, especially if children are present.
• Be wary of minors using electronic and mobile devices.
• Do not allow minors to participate in adult gaming.
• Use filtering software to stay safe online.
• If your device is shared with minors, consider limiting their access to gaming platforms. Services like Netnanny.com, Cybersitter.com and Safetonet.com can help in this regard.

3. PLAYER TIPS

• Make sure that playing Royal Games is a personal choice.
• Read the rules of the game beforehand.
• We do not recommend playing on our platform if:
• It interferes with your daily responsibilities.
• It conflicts with any addiction treatment.
• It occurs under the influence of alcohol or drugs.